WV.gov
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State of West Virginia
Aviation Division

502 Eagle Mountain Road
Charleston, WV 25311
Phone: (304) 558-0403
Fax: (304) 558-2171
Email: aviation@wv.gov

 Customer Survey

What was the date of your flight?
Select a date from the calendar.
Which Aircraft Did You Fly In?


Scheduling

Are you satisfied with how your schedule was handled?
Were you notified of all flight changes?
Was the scheduler courteous and informative?

Pre Flight

Was our facility easy to find?
Were you greeted in a friendly manner?
Was our facility neat and clean?
Passenger Lounge:
Rest Room:
Hangar:
Aircraft:
Were you given a pre-flight briefing?

Flight

Were inflight amenities available?
Coffee:
Soft Drinks:
Snacks:
Magazines/Newspapers:
After reaching your destination, did the pilots discuss return time and phone numbers, etc. (in case of schedule changes or weather problems)?

Post Flight

Was the flight satisfactory?
Was our personnel polite and courteous?
Are you looking forward to flying with us again?
Please type any comments:

Attachments

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